Iris Dome

<p><strong>Recommended Age :</strong> Upto 14 yrs.</p>
<p><strong>Material :</strong> Beech wood</p>
<p><strong>Paint :</strong> Non-toxic water-based paint</p>
<p><strong>Dimension &amp; Weight:&nbsp;</strong></p>
<p>Product : 160 x 160 x 70 cm ; 11kg</p>
<p>Package: 50 x 50 x 20 cm ; 12 kg</p>
<p><strong>Carrying Capacity :</strong> 60 kgs</p>
<p><strong>Assembly : </strong>Available insturction is available as pdf download. We will also assist in assembly through WhatsApp video call. Click the link to download the assembly instruction.&nbsp; <span style="color: #ff0000;"><a style="color: #ff0000;" title="Assembly Instruction" href="https://cdn.shopify.com/s/files/1/0607/9886/1561/files/Assembly_Instruction_-_Iris_Dome.pdf?v=1701329540" target="_blank">Assembly Instruction</a></span></p>
<p><strong>Items Included :</strong></p>
<p><span style="font-size: 0.875rem;">6 Pentagan wooden frames</span><br /><span style="font-size: 0.875rem;">10 Wooden Rods</span><br /><span style="font-size: 0.875rem;">20 Allen screws</span><br /><span style="font-size: 0.875rem;">2 Allen key&nbsp;</span><br /><span style="font-size: 0.875rem;">1 Assembly Instruction</span></p>
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<h2>Shipping, Cancellation & Returns</h2>

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<h3>Your Benefits & Assurances</h3>
<ul>
<li>Safe delivery: products are shipped in <strong>flat-packed, secure packaging</strong>.</li>
<li>We take full responsibility for <strong>product damage during transit</strong> or <strong>delivery delays beyond the standard timeframe</strong>. Replacement, exchange, or refund provided.</li>
<li>Returns accepted <strong>within 2 working days of delivery</strong> for damaged or defective items.</li>
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<h3>Shipping Details</h3>
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<li>Orders are usually shipped within <strong>3 working days</strong> as each product is carefully tested before packing, especially for heavier items.</li>
<li>Tracking number will be shared via <strong>registered email</strong> and <strong>WhatsApp</strong>.</li>
<li>Estimated delivery time is provided by the courier and will be available once the shipment is booked.</li>
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<h3>Order Cancellation & Refunds</h3>
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<li><strong>Before Shipping:</strong> If you cancel an order before it is shipped, a <strong>small administrative and payment processing fee (5%)</strong> will be deducted. This covers costs incurred even before shipping, as we offer <strong>the best pricing</strong> on all products.</li>
<li><strong>After Shipping, Before Delivery:</strong> If you cancel after the product has shipped but before delivery, within the quoted courier delivery period (excluding delays), <strong>transport charges</strong> will also be deducted along with the 5% fee.</li>
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<h3>How to Return or Request a Replacement</h3>
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<li>Contact our <strong>customer support team</strong> within 2 working days with your order details and photos of any damaged items.</li>
<li>Customized or engraved products are eligible for return only if they are <strong>damaged during transit</strong>.</li>
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Currently, there are no customer questions for this product. You can find all relevant details in the <strong>Specification</strong>, <strong>Good to Know</strong> tabs. If anything isn’t clear, don’t hesitate to ask - we’ll respond quickly and update this FAQ for everyone’s benefit.
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