Torch Rattle

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<h2>Shipping, Cancellation & Returns</h2>

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<h3>Your Benefits & Assurances</h3>
<ul>
<li>Safe delivery: products are shipped in <strong>flat-packed, secure packaging</strong>.</li>
<li>We take full responsibility for <strong>product damage during transit</strong> or <strong>delivery delays beyond the standard timeframe</strong>. Replacement, exchange, or refund provided.</li>
<li>Returns accepted <strong>within 2 working days of delivery</strong> for damaged or defective items.</li>
</ul>
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<h3>Shipping Details</h3>
<ul>
<li>Orders are usually shipped within <strong>3 working days</strong> as each product is carefully tested before packing, especially for heavier items.</li>
<li>Tracking number will be shared via <strong>registered email</strong> and <strong>WhatsApp</strong>.</li>
<li>Estimated delivery time is provided by the courier and will be available once the shipment is booked.</li>
</ul>
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<h3>Order Cancellation & Refunds</h3>
<ul>
<li><strong>Before Shipping:</strong> If you cancel an order before it is shipped, a <strong>small administrative and payment processing fee (5%)</strong> will be deducted. This covers costs incurred even before shipping, as we offer <strong>the best pricing</strong> on all products.</li>
<li><strong>After Shipping, Before Delivery:</strong> If you cancel after the product has shipped but before delivery, within the quoted courier delivery period (excluding delays), <strong>transport charges</strong> will also be deducted along with the 5% fee.</li>
</ul>
</div>

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<h3>How to Return or Request a Replacement</h3>
<ul>
<li>Contact our <strong>customer support team</strong> within 2 working days with your order details and photos of any damaged items.</li>
<li>Customized or engraved products are eligible for return only if they are <strong>damaged during transit</strong>.</li>
</ul>
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</section>

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<h2>Frequently Asked Questions</h2>
<p>
Currently, there are no customer questions for this product. You can find all relevant details in the <strong>Specification</strong>, <strong>Good to Know</strong> tabs. If anything isn’t clear, don’t hesitate to ask - we’ll respond quickly and update this FAQ for everyone’s benefit.
</p>
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